It is no doubt that AI (Artificial Intelligence) is helping organisations improve the experience they provide to their customers, but integrating AI into the business processes is a journey in itself, like the implementation of any other digital technology and, very often, organisations are unsure where to start.
The Cloud Factory, along with Microsoft, hosted a Chatbot evening full of learning, networking & deep-diving, on Friday, 16th November 2018, at Muzika | Bagatelle, Mauritius. The cocktail event gathered some of the prominent on-ground players from Mix Industries, who were very keen in witnessing how enterprise Chatbots can help them embark on the AI journey and stay ahead of competition in the market.
During the session, Saheel Khoyratty (Territory Channel Manager - Corporate at Microsoft) explained to the audience about how Microsoft AI services are powering businesses with new ways to boost employee productivity and creativity, increase the business agility, improve customer engagement and jumpstart innovation, in today's hyperconnected era.
From answering questions about general products & services, generating leads and building relationships, to helping customers book an appointment, identify the best insurance policy, filling forms, being their smart banking assistant or simply being the employees' HR companion, Vivek Mathur (Managing Partner at The Cloud Factory) demonstrated to the audience, how Chatbots, built using Azure Bot Framework & Azure Cognitive Services, deployed across an organisation's multiple channels, are revolutionising the way we all do business, and also understand where Chatbots fit in the organisation's digital transformation strategy.