Have you ever wondered how many potential business opportunities are lost due to visitors being left unattended on your organisation’s Website or Facebook page?

The Cloud Factory along with Microsoft hosted its cocktail event under the theme “Enterprise Chatbots & Virtual Assistants” on 10th November 2017 at Savinia Bistrot | Bagatelle, Mauritius, which gathered some of the prominent players from Insurance, Banking and other Mix Industries in Mauritius. During the session, Saheel Khoyratty (Cloud Solutions Specialist at Microsoft) explained to the audience about how Microsoft AI services are powering the future of customer experience with intelligent applications that deliver relevant, seamless experience to the Customers anytime and on virtually any device.

Vivek Mathur (Managing Partner at The Cloud Factory) presented Lyra, which has recently been launched by The Cloud Factory. Designed with industry vertical specific expertise and contextually trained, Lyra is your cost-effective, consistent and always available Customer Care Chatbot, which helps convert unattended visitors on your Website & Facebook page into potential business opportunities. He further demonstrated to the participants how from answering questions about general products & services, helping your Customers identify the best insurance policy, filling lengthy form, to being smart banking assistant, Chatbots built using Azure Bot Framework and Azure Cognitive Services, are increasingly becoming integral part of businesses’ digital transformation strategy.