Consulting Services

• Microsoft Licenses
  Navigate modern licensing confidently with our expertise as a Microsoft Cloud Solution Provider (CSP) Direct Partner. We deliver seamless licensing - whether cloud or on-prem - paired with proactive guidance and support for optimisation, compliance, and cost efficiency.
• EA to CSP Transition
  Modernize your licensing model by migrating from Microsoft Enterprise Agreement (EA) to CSP for flexible billing, richer support, and scalable consumption - so your cloud strategy can adapt dynamically to business needs.
• Microsoft 365 Consulting
  Unlock the full value of Microsoft 365 with expert guidance, hands-on governance, and efficiency-driven roadmaps - empowering your teams with enhanced collaboration, cost control, and productivity.
• Cloud Security Assessment (Microsoft 365 and Azure)
  Assess and fortify your Microsoft cloud environment with a tailored security audit - covering Microsoft 365 and Azure, aligned to frameworks such as ISO 27001 and CIS - to proactively spot risks and strengthen your defenses.
• Microsoft 365 Readiness & Enablement
  Is Microsoft 365 adoption on your agenda but hard to prioritise? With a structured adoption plan and expert guidance, we help you embrace the latest Microsoft 365 capabilities with confidence. Our tailored roadmap aligns with Microsoft’s newest innovations - from AI-driven collaboration to advanced security - empowering smarter decisions, reducing risks, and ensuring a seamless, value-driven adoption.

Cloud & Security

• Hybrid Cloud
  Bridge your on-premises legacy investments with the limitless scalability of cloud. Our hybrid approach delivers synchronised identity, policy-driven access, and unified security controls for true multi-environment flexibility.
• Security
  Build a resilient defense modernised for today’s threats. From Microsoft Defender and Azure AD to phishing-resistant mail and endpoint protection, we weave in-depth protection across your digital estate.
• Device Management
  Simplify and secure your device fleet using Microsoft Endpoint Manager. Seamlessly enroll, patch, enforce compliance, and shield endpoints - across desktops, laptops, and mobile - for smarter workforce management.
• Data Protection & Compliance
  Protect critical assets with advanced Microsoft Purview and DLP strategies. From data classification, encryption, to policy enforcement, we help you comply with evolving privacy standards without third-party overhead.

• Microsoft 365 Migration
  Upgrade your business communications with low-friction migrations to Exchange and SharePoint Online. Our approach minimises disruption, preserves productivity, and transitions to cloud-native collaboration with confidence.
• Azure Architecture & Migration
  Design cloud architectures optimised for performance, cost, and security. Whether rebuilding from on-premises or migrating from other clouds, we align Azure implementations to your unique data, workloads, and compliance needs.

IT Management

• Microsoft 365 Managed Services
  Let your teams thrive - without worrying about IT overhead. Our tailored bundles deliver 24/7 expert support, proactive monitoring, license oversight, security enforcement, and compliance reporting to keep your Microsoft 365 environment optimised, safe, and aligned with standards like GDPR.
• Azure as-a-Service
  Scale and manage Azure with ease through our end-to-end managed service. From infrastructure provisioning to security, monitoring, and cost governance - we ensure performance and reliability while you focus on business outcomes.

Artificial Intelligence

• AI Executive Briefing: Introduction to Microsoft Copilot
  Turn AI ambition into action with our exclusive 90-minute executive briefing designed for business and IT leaders. This session provides a strategic overview of Microsoft’s AI ecosystem - covering Copilot, autonomous agents, and AI-driven automation. Through live demos, licensing insights, and adoption strategies, we help your leadership team understand the value, readiness requirements, and security considerations needed to confidently shape your AI roadmap.
• AI Masterclass: Boosting Productivity with Microsoft 365 Copilot
  Make every Copilot license count. Our hands-on or demo-based masterclass equips employees with the skills to fully harness Microsoft 365 Copilot across Word, Outlook, Excel, PowerPoint, and Teams. Participants learn how to craft better prompts, automate everyday tasks, and generate powerful insights - all through practical exercises and real-world scenarios. Designed for teams of all levels, this training transforms Copilot from an underutilised add-on into a daily productivity accelerator.
• Copilot Agents: Fast-Track Your AI Journey
  Bring automation to life with tailored AI agents built on Microsoft Copilot Studio and Azure OpenAI. From IT and HR chatbots to sales data assistants and website inquiry bots, our agents solve real business challenges by automating repetitive work, reducing support tickets, and surfacing insights on demand. We help you identify use cases, build proof-of-concepts, and scale solutions securely - so your organisation can unlock measurable ROI from AI, faster.

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  DocuSign provides a secure, FSC-compliant digital signature solution that ensures document integrity and streamlines approval processes. Its robust encryption and adherence to standards ensure legal compliance and security. The Cloud Factory, as a DocuSign reseller, offers expert integration, training, and support to maximise its benefits.
  Read more on Financial Services Commission (FSC) of Mauritius eSignature guideline and DocuSign
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  Keepit provides robust backup and recovery solutions for Microsoft 365. It ensures automated, continuous protection of emails, files, and critical data. With quick recovery options, it prevents data loss and downtime, safeguarding against ransomware and meeting compliance standards.
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  Designed for reliability and performance, Lenovo devices support demanding workloads and versatile work environments, offering enhanced security features and dedicated support for optimal functionality.

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  CodeTwo enhances Microsoft 365 with robust email signature management solutions. It standardises and automates email signatures across your organisation, ensuring brand consistency and legal compliance. This integration improves communication efficiency and simplifies centralised email signature management.
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  Yubico is a global leader in secure authentication, revolutionizing identity and access management (IAM) with its innovative solutions. As the inventor of the industry-leading YubiKey, Yubico sets the standard for phishing-resistant, hardware-based authentication, aligning with modern protocols like FIDO2 and WebAuthn to enable passwordless logins for improved security. By integrating Yubico’s solutions into its offerings as an official reseller, The Cloud Factory empowers its customers—particularly those handling sensitive data or leveraging Privileged Access Management (PAM)—with scalable, user-friendly tools together with expert implementation, training, and support to strengthen access and identity security.
  Read more on how Yubico solutions enhance security across industries with 3 common use cases